on 10-07-2009 4:46 PM
Hello,
Could you please help me in finding Q&A DB in Solution Manager implmentation tools? I am refering to the Q&A DB mentioned in the ASAP menthodology. I could get some information like SB04 was used for that in the previous version. But for SolMan 7.0, how will I access the Q&A DB?
Thanks and REgards,
Rajeev.
Hi Guys
Just to clarify i think the QandA database from ValueSap or ASAP is slightly different from the Solution Database
mentioned in the last post
The Solution Databae is a database of Service Desk issues that can be referred to solve newly identified or reported issues
To my knowledge the QandA database is a template used to gather information for a Business Blueprint used during Implementation
It is worth pointing out the distinction
Thanks
Stuart
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Hi
You need to configure Solution Database
/people/dolores.correa/blog/2007/10/06/service-desk-solution-database
SAP Solution Manager --> Scenario-Specific Settings --> Service Desk --> Solution Database
Tcode IS01
Hope it helps
Regards
Prakhar
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Hi
As far as i am aware there is no equivalent QandA database in Solution Manager
The functionality has changed - the required processes and steps are now within Solution Manager Implementation
functionality - where you could define a similiar template via a project
If you still have ASAP or ValueSAP you may still have the template - it is also possible to migrate or attach the template
- however I am not too sure how relevant this template is anymore
Best wishes
Stuart
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