on 10-07-2009 1:30 PM
I couldn't find any useful information ( or better a HowtoGuide ) for configuring "Service Desk" in SAP SolutionManager 7.0 . Could someone provide me this informations or an "Step-by-Step" - Guide !?
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Hi,
Chk the below links.
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=01100035870000012247...
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Hi Andreas,
Please have a look at the below guides:
http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417200)ID0119870950DB00737250172068257062End...
This is a good blog, you can follow it and may need minor adjustments for the release.
You can also have a look into the below blog:
Hope it caters your expectations.
Thanks,
Jagan
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