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AS2 Error 403 Forbidden

shweta_walaskar2
Contributor

on ‎10-07-2009 9:43 AM

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Hello,

We have a change in IP at our end and hence asked our partners to adjust the same at their end.

They have confirmed that they are using the new IP now (URL is same) and it is activated on their firewall.(Only one partner has this problem,others can send messages to us using new IP)

Still,they are not able to send anything to us and get 403 forbidden error.

They are able to receive messages from us.

We have confirmed,there is no change in AS2 IDs,Message subjects at their end and XI configuration(sender agreement,etc) at our end.

This scenario used to work fine till we had this IP change at our end.

Kindly let me know what could be wrong ?

Thanks.

Regards,

Shweta

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shweta_walaskar2
Contributor
‎10-07-2009 2:49 PM
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Hello Prateek,

Problem is solved.

Though they had confirmed that nothing, except IP is changed at their end,the setting for message subjects was disabled.

They were not able to send messages to us because of incorrect message subjects.

Thanks a lot for your strong support.

Regards,

Shweta

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prateek
Active Contributor
‎10-07-2009 10:18 AM
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Have a look at this. You may confirm if firewall port is open

/people/milan.thaker/blog/2009/08/31/403-forbidden-error-in-a-secured-b2b-edi-xi-connection

Regards,

Prateek

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shweta_walaskar2
Contributor
‎10-07-2009 10:21 AM
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Hi Prateek,

Thanks.

If I understood it correctly,it has to be checked at partner's end ,is it correct?

Thanks.

Regards,

Shweta

prateek
Active Contributor
‎10-07-2009 11:07 AM
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Yes. You may ask them that changing IP settings at their end could have started using different port for which the firewall was not open. Also you may ask them to recheck the certificate settings.

Regards,

Prateek

shweta_walaskar2
Contributor
‎10-07-2009 11:37 AM
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Hello Prateek,

Please find below the reply from them:

Yesterday we received a mail from you asking us to change your IP address

abc.com 123.45.67.89 to the new address 123.45.67.87

We changed this IP address in our system but we were not able to connect to your AS2 system via this IP

After that we received a mail from you that we are still sending via the old IP address.

We checked our system again and tried to send with the new IP address.

We received an error from the your AS2 system.

Error sending document over http to host [http://abc.com/SeeburgerAS2/AS2Server], status code [403], reason [Forbidden], response from server [<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US">

*<head> *

* *

After checking our firewall and trying to send the data again we received the same error

We decided to switch back to the old situation but we received the same error again.

So currently we are not able to sent any data to you

However we are able to receive data from you

What can we check further?

Thanks.

Regards,

Shweta

prateek
Active Contributor
‎10-07-2009 11:57 AM
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>>http://abc.com/SeeburgerAS2/AS2Server

I hope they are using correct hostname and Port.

You may ask them to use the new IP instead of hostname to try to connect to your system.

Regards,

Prateek

shweta_walaskar2
Contributor
‎10-07-2009 12:07 PM
0 Kudos

Hello Prateek,

Sorry for this,but I have manipulated this address.

Ofcourse ,its not abc.com but our production address and what they have given is correct.

I will ask them to use new IP instead of hostname as you have suggested.

Thanks.

Regards,

Shweta

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