Sending custom data from POS to ERP

[Former Member]

Hi all,

We have a scenario where we want to transmitt some custom data from POS to ECC. We have XI configured and data transfer takes place through transnet from POS to ECC.

I want to know if there is some standard feature available for such custom data transmission either on POS or SAP side. The data i am talking about is mainly prospective sales data. For example. if customer walks in to store and wants a product which is not available then we want POS to punch in customers details. Once the store guy punches in data it needs to be communicated to SAP/ECC.

Thanks.

[Former Member]

Hi,

Are you referring to POS or EPOS ? I can answer in relation to EPOS but not POS.

Thanks

Suhas

[Former Member]

Hi,

Why do u want to capture customer details . If the product is small i.e small value or take away then there is no need to capture the customer data but if product is high value or Home delivery one u can capture the customer details . To capture the customer details u can use CRM in which u can create the customer master and customer order and once the product is available u can deliver the same.

Regards,

AM

[Former Member]

I am referring to SAP Triversity which to my knowldge is POS system. Please clarify if I am wrong.

[Former Member]

Yes, thats one of the reason we want to capture customer details. We dont have CRM implemented until now and dont want to loose out on potential sales, so the issue.

[Former Member]

Hi,

Since u dont have CRM implemented u can use SRS(SAP Retail store) as Abhijit has mentioned in the above message.

SRS is a portal like thing which is used in the store and it provides the basic functionality like master data view ,GR,Sales order e.t.c.

SRS is inbuilt feature of SAP IS Retail and is integrated with SAP.

U can use SRS in stores to capture the customer information and also u can create customer master and raise sales order also.

Regards,

AM

[abhijitbolakhe · Accepted solution]

Hi

You can do this using SRS (SAP Retail Store).

we need to activate some services for activating SRS in IS Retail.

In POS , there is a Concept called Customer Order Management (COM) which can fulfill your Requirement.

Regards

Abhijit

[Former Member]

Jaedz

Are you using POS DM in your landscape?

For this scenario you could actually use 'Pending transactions' from SAP POS. There is standard content available in PI for the same. If you are using customer database then it needs enhancement. POS DM (if used) can capture the customer information in the customized fields.

In POS, you can control whether the revenue should be recognized at Sale/Pickup. If it is at pickup as per your scenario, I would suggest to let the transaction post in the backend once the pickup is complete, till that the transaction can be on the store server.

Hope this helps

Suhail Shaik

[former_member264663]

Hi,

there is no standard content available in PI neither for the upload nor for the download of customer master data from ERP to SAP POS or vice versa from SAP POS to ERP.

If your main problem is to link sales transactions to an already existing customer that already exists in ERP than I would recommend that you to use the WP_PER01 or the DEBMAS05 IDoc in order to download the data from ERP to SAP POS. The IDocs must be converted into the CUSTTXN.ASC file format for SAP POS in SAP PI. If you want to maintain these customer you should do this centrally in ERP or via SAP Retail Store.

Now you can link your sales to the customer database.

Theoretically it would also be possible to create customers decentrally in the store usind the DEBMAS IDoc or a BAPI. But in fact this cannot be recommended as you should have in mind that you allow to decentral applications to change central data asynchronously.

Regards Carsten

[Former Member]

If I understand you right, you want to capture customer walk-in (Footfall) information of those customers which are not converted in to sale due to some reason like product unavailable, short of stock etc. Via POS

I like to know which version of SAPPOS (Point of Sale) & converter (XI) you are working on.

If you required these data only for report and analyze purpose then itu2019s possible with XI and BI/BW

As Carsten says there is no standard content available but if you required in ECC then itu2019s possible with the help of abaper.