on 10-05-2009 1:29 PM
Hi All,
can we able to create a change request transaction type without a followon document.
I have tried to creied a transaction type iwth action profile defintion. without filing any entries in copy control
but when i change the status it is not moving to the next status.
is there any configuration missing or it is not possilbe to have a transation type without a followon document.
kindly advice.
Regards,
Subhashini.
Hi Prakar,
Thanks for the reply. here we have a tool where in only ticket details and change request details are alone maintained for reference.
Already we have implemented the charm scenario with followon document. this custom transaction type they wanted to have it for reference.
So I have tried that possiblity but it was not working.
could you pls guide on this.
Regards,
Subhashini.
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Hi Prakhar,
As you mentioned I have created a custom transaction type based on slfn. It is working fine. Thanks for that advice.
Now my doubt is can we able to link this custom transaction type to incident.
i created one more action for it and tried in mapping rules .but it said entry with same key exist.
Is there any way to link to incident or I need to use only the reference of incident in my custom transaction type.
Kindly advice.
Regards,
Subhashini.
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Hi Prakhar,
Thanks for the suggestion. I have copied SDCR to a custom transaction type. will try copying slfn. and inform once done.
thanks for the help.
Regards,
Subhashini.
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Hi
The usual or standard way is that first service desk than change document and then change request document is created
If you only create change document it will not fulfill the purpose because the actual Transport request is created in the follow on or Change request document
Regards
Prakhar
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