Front - end print with new access method G - having issues for some users

[srinivassiruvar]

Hi Gurus,

Recently we have implemented the new access method G for front-end printing. it is working fine for 90% users in our company. but some users having problems in printing to WINDEFAULT using this new method.

Here is the SAP GUI trace file for the error that they are getting.

(Error)(25.09.09 15:42:36.444): CALL METHOD "CreateControl"[DispID=5] OF [#1/0x0AE31790/1/{83658045-6571-3232-7082-797884697868}]

#0: LONG "101"

#1: STRING "SAPFPRINT.sapfprintCtrl.1"

#2: LONG "0"

#3: LONG "10"

IDispatch::Invoke raised exceptionException occurred

(Error) :

(Error) : ****************************ERROR OCCURED IN MODULE: [{83658045-6571-3232-7082-797884697868}]******************************************************************************************************

(Error) : PROGRAM_ID |MODULE_NAME |METHOD_NAME |ERROR DESCRIPTION |VERSION |GUI VERSION |MODULE_PATH |

(Error) : *****************************************************************************************************************************************************************************************************

(Error) : {83658045-6571-3232-7082-797884697868} |Class name not found |CreateControl |Create control failed |Version info not found |Gui Version not found |Module doesnot exist |

(Error) : *****************************************************************************************************************************************************************************************************

(Error) :

(Error) : Exception fire by :SAP Frontend Server

(Error) : Exception info:Create control failed

(Error) : Exception code:65535

Did any one face this error? what could be the resolution?

We are already on SAP GUI 710 patch level 11

DISP+Work : 229

Appreciate your answers

Thanks,

Srini

[markus_doehr2]

Usually this means, that some necessary controls are not properly registered in the registry and hence can't be found. You may solve that by removing the SAPGUI from the PC completely, booting the machine and reinstall the GUI.

Markus