difference between using

[former_member182655]

Hi again!

Could someone tell me what is the difference between using action profile in

DNO_CUST01 Action Profile and in Define Transaction Type?

Should I use the same action profile or different?

For example, in DNO_CUST01 in Act.Profile field I use SLFN0001_STANDARD_DNO and in Transaction Definition type (SPRO CRM_VORGANG_001) - SLFN0001_ADVANCED.

Will they be conflicted?

[prakhar_saxena · Accepted solution]

Hi Artem

As u might be aware that there are 2 parts of service desk message i.e. BASIS and CRM part

So dno settings affect the basis part of the message

and

spro affects the CRM part of the message

In addition go thru this note to solve ur basic doubt

Note 824640 - Customizing missing for Service Desk in Solution Manager

Hope it clarifies ur doubt completely

Regards

Prakhar

[former_member182655 · Accepted solution]

Thank you, Prakhar!

Hope you are right!