LDAP - Could not send e-mail

[Former Member]

Hi guru

We used SAP MDM 5.5 SP 6 (64.92)

In workflow we use e-mail notification, when SAP MDM Server work without LDAP e-mail is sending.

When we load SAP MDM Server with LDAP, every time when we send e-mail we get error "Could not send e-mail "

Sender and Receiver Users and their e-mail adress is exist in LDAP and right.

Moreover, we test sending e-mail from Server(where installed SAP MDM) through telnet for the same users and same e-mail adress(which precent in LDAP) - all work OK.

Question:

How we should configure SAP MDM Server for e-mail notification work correctly when it work through LDAP?

Regards

Kanstantsin Chernichenka

[former_member189669 · Accepted solution]

Hi Kanstantsin,

For LDAP operation to be operated by MDM server , certain parameters/settings have to be set in mds.ini file > MDM LDAP section.

First and foremost parameter : LDAP in use : Yes/No has to be set to 'YES'.

LDAP attribute that holds email addresses is defined in 'MDM EmailAttribute'

Other parameters are as in the URL - http://help.sap.com/saphelp_mdm550/helpdata/en/42/fb85ca07024fcee10000000a422035/content.htm

Regards,

Vinay M.S

[Former Member · Accepted solution]

Hi Vinay M.S

Thank you for your answer, but

Really, in our case mail server attribute was named as "mail" and it exist in mds.ini (but that is not standart name for all ADs)

My another question: Why e-mail notification doesn't work from workflow in LDAP for all users?

Additiona information:

We have ~30000 users in AD but in MDM we used only ~500 from it.

For test we created 3 simple workflows with e-mail notification block:

1.Launcher set as user which name starting from symbol "B"

2.Launcher set as user which name starting from symbol "P"

3.Launcher set as "Launcher"

We set as receiver the same user for all workflows.

In 1 case e-mail notification is OK

In 2 case e-mail notification isn't work and we got error "Could not send e-mail" in workflow report. but username and sender receiver e-mail is right

In 3 case e-mail notification from user which we started workflow is OK (and for user which name starting from symbol "P")

Any ideas?

Regards

Kanstantsin

Edited by: Kanstantsin Chernichenka on Oct 2, 2009 1:35 AM

[Former Member]

Problem solved with SAP support guys

[Former Member]

Hello Kanstantsin,

It will be a great help for SDNers, if you can post the solution you found.