Error while creating Support message

[Former Member]

Hi,

When I tried to create OSS Message from R/3 system I am getting below error.

Customizing for feedback functionality missing

Can you please help me out from this issue.

Thanks

Rajesh

[prakhar_saxena]

Hi

Hav you already configured the service desk and did the config in solman system

are you able to post ticket with sam userid in solman itself

check this note

Note 864195

also provide more information so that we can help you better

Regards

Prakhar

[Former Member]

Prakhar,

Service desk was configured and I am able to open message from solman system using my user ID.

I am having issue when i tried to open from R/3 system.

Thanks

Rajesh

[prakhar_saxena]

Check

1. service desk satellite reporter roles

2. s_rfcacl object assign to ur userid

3. check if remote logon is possible from ur userid from r/3 to solman

4 check bcos_table entry

5. Ur BP in solman ...should hav identification entry for that r/3

Ofcourse check the note i mentioned earlier

and let us know further if all above works

Regards

Prakhar

[Former Member]

Rajesh, this usually means the managed system is not set up to communicate with the Solution Manager Service Desk. Please review the SolMan IMG activity Specify Service Desk Destination in Managed Systems. The Performance Assistant will tell you what entries to make in table BCOS_CUST on each managed system.

If this does not work, check your user authorizations on both systems - they should both contain object S_RFCACL.

Hope this helps!

Lori

[Former Member]

Lori Sanders,

Service Desk Destination in Managed Systems was already defined correctly. I have authorization for object S_RFCACL in solman system and R/3 System.

thanks