Service Desk doubts

[Former Member]

Hello Gurus,

We have service desk only to send support messages to SAP.

We are doing a new implementation project. But now, we need to control all the project issues in solution manager Service Desk, including the messages and answers. But I don´t know how can I do this.

Anybody have some documents or information about this specfic case? Anybody can help us to configure this?

Thanks a lot,

Carlos

[prakhar_saxena]

Hi Carlos,

You can post message within SAP Solution Manager for ur implementation or any type of project by NOTIF_CREATE or CRMD_ORDER transaction

pls check the below guide

https://websmp105.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf

In addition u can use the workcenter services

Hope it helps

Regards

Prakhar

[Former Member]

Hi,

http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c04f30f0-6b6f-2b10-7891-df429b20770e&override...

you can try the above blog.

Also, do look into the SPRO - IMG guides.

TXN- SPRO- SAP Solution manager->Scenario Specific Settings-> Service desk.

Thanks,

Jagan