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connection lost every 10 minutes

Former Member
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Dear Gurus,

Since last monday my SAP connection is lost every 10 minutes.

Can this have anything to do with the installation of Kasperky anti virus?

We are running 4.6c and SAP GUI is 640 beta release build 661550

Peter

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Answers (4)

Answers (4)

Former Member
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Thanks for your answers. We are going to roll out a newer gui version and we already reconfigured Kasperky

markus_doehr2
Active Contributor
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> We are running 4.6c and SAP GUI is 640 beta release build 661550

What error message do you get when the connection breaks?

GUI 6.40 is out of support already - and this BETA software as you see. Why not install an actual version and see if the problem persists?

Markus

Former Member
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hmm ) Are you have admins on enterprise ? In what a problem ? Stop Kaspersky and check GUI connection lost every 10 min or not ....

Regards.

jurjen_heeck
Active Contributor
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> Can this have anything to do with the installation of Kasperky anti virus?

May well be. SAP and the gui send each other keep-alive signals. If the ones from the server cannot penetrate your firewall or aren't routed properly you'll see this behaviour. After some time SAP (doesn't get the proper response and) thinks your connection is gone and you'll be logged off without any consideration of the servers' idle timeout setting.