L1 and L2 in Solman Help Desk

[Former Member]

Dear All,

There are two level, L1 and L2 in Solution Manager Help Desk Message.

Can any one help, what is the difference between these two level?

Regards,

Nisit

[prakhar_saxena]

Hi Nisit

whr/wht r u referring to.

Service desk is totally configurable/Flexible and can be integrated with 3rd party also...

L1 & L2 can be internal

e.g Basic issue first solved by internal L1 Team and advanced issues can be solved by L2 team

or

L1 can be internal and L2 is external like send to SAP

but it is all based upon requirements so u can configure it based upon ur requiremetns

So pls specify more.

Regards

Prakhar