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CRM data to BW .. some issues


I am transfering service ticket data from CRM to BW using data source 0CRM_SRV_PROCESS_H & 0CRM_SRV_PROCESS_I. My datasource is returning data to BW when i do a <b>full update</b> but when i do a <b>delta</b> then it return zero records. Using RSA7 i have checked my datasource in CRM , it is green but the total records is always 0. Can somebody help?


Former Member
Former Member replied

hi Prakash,

make sure you activate with BWA5 for these datasources.

and check oss 692195-FAQ: Sales Analytics and CRM-BW data Extraction

hope this helps.

Question 3 : The Deltas for my data source are not extracted . What can I do?

Suggestion 3: Please check the following.

Please Check if the services have been generated in transaction GNRWB.

If they are not active(not marked 'X' before their names) then activate

the services following the steps here.

Go to transaction GNRWB


Select (on the right, the services) : BWA_DELTA3, BWA_FILL, BWA_queue

Press Generate.

Also check for the following:

1. The delta should have been initialized successfully.

2. Confirm that all Bdocs of type BUS_TRANS_MSG

are processed with success in SMW01.

3. If there are queues in SMQ1 with erroneous status then activate

these queues.

In Transaction SMQ1 if there are Queues existing with

names beginning with CRM_BWAn (n is number) then

activate these queues in the same transaction.

4.a)If required activate the datasource

Go to transaction BWA5 > select the required datasource and


4 b) The Delta may not be active ,activate the delta in BWA7 by

selecting the name of the datsource and pressing the candle icon for

'activate delta'.

5. In BW system

Go to transaction RSA1 > modeling > infosources > select the

infosource > right mouse click on the selected

infosource > choose option replicate datasource

Activate the infosource.

6. Go to the scheduler for the infosource > select delta in the

update >choose the option PSA only (in the Processing tab)

> start immediately

Check the entry in the RSA7 in the OLTP(CRM system)

hope this helps.

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