EHP1 Upgarde Monitor screen resolution problem in a support message

[Former Member]

Hi Experts,

We have recently upgraded our Solution manager to EHP1, iam facing a screen resolution problem with 15 inch monitors.

Our key users have 15 inch monitors to their system and when they try to reply a support message under transaction data-> Overview tab -> reply it is showing only one line for them , due to which they are unable to enter the complete data in it.

How ever We have found that this does not occur with 17 inc monitors as the required screen resoution 1280* 1024 is possible due to bigger size of the monitor.

can any one suggest how to make the overview tab visible completely with small resolution monitors.

Thanks

Nanda

[Former Member · Accepted solution]

Hi,

Have you found a resolution for this issue?

We have exactly the same issue.

BR,

Juha

[Former Member · Accepted solution]

Hi

There is an note from sap on this issue i couldnt remember the note number which talks about updating your package levell

Kindly check this note it was released in SEP 09 a very recent one. this will resolve your probelm.

[former_member209604 · Accepted solution]

>

> Hi 
> 
> There is an note from sap on this issue i couldnt remember the note number which talks about updating your package levell 
> 
> Kindly check this note it was released in SEP 09 a very recent one. this will resolve your probelm.

SAP Note 1351673 Size of containers not changed for support messages

Best regards,

Ruediger

[Former Member]

Issue closed