Documents blocked on feeder system, but not on GTS

[Former Member]

Hey guys,

we have repeatingly faced the following issue I would like you to comment on:

Order completed. Delivery in work. Transports started.

--> Our feeder system indicates a block due to delivery incompletion

GTS will not show any block because goods issue was already done.

Maybe you know how to solve that problem?

Thanks a lot!

[Former Member]

Thomos,

Do you mean the Delivery is blocked in feeder system due to GTS ?

The error message you wrote u201Cblock due to delivery incompletionu201D. This doesnu2019t seems to be an error message from GTS side but from feeder system itself. I have a feeling that some of your logistics process is preventing you to perform further process and throwing this error. Can you please explain, at what action in Delivery you are seeing this message? I mean, create, change, save, PGI, u2026 etc and also please Wright the exact words in the message.

Regards

[Former Member]

Goods issue was done. GTS does not block anymore.

But in our feeder system, the delivery appears blocked due to incompletion.

You even do not have to save the document, you can simply check completion status of the delivery before.

As we face this error before saving, there is no clear error message.

Well our proposed solution was to go back with every step and then use the correct process.

But the goods have already passed customs and arrived the customer. So we cannot declare our goods again.

Thank you for your help anyways!