Warranty Process

[Former Member]

We have authorised service centre all over india.

The materials reach ASC through Distributors. When complaint is received ,ASC will attend the complaint and our plant used to send the FOC invoice for the material replaced to ASC. We wanted credit note to be raised on ASC (there should not be any accounting entries) . This is required to track the claims made by ASC. Is there any system available in SAP

[former_member266852 · Accepted solution]

Hi

If you want no accounting entries to be generated in credit note then go to credit note detail screen T-CODE VOFA, select your credit note type, then there is one field is there Account determination Procedure there may be KOFI0000, kindly remove it, then after create credti note no accounting entrees will be generated for that credit note

Regards

Shambhu Sarkar

[Former Member · Accepted solution]

We are now getting commitment error when kofi00 is removed. Previously this was working. We had no problem. Now we are receiving this error.how to proceed

[Former Member · Accepted solution]

Hi,

In the Transaction code VOFA check the POSTING BLOCK and remove the GL accounts against your accounting keys in the Transactioncode VKOA.

Revert back all the previos entries and check the above option.

regards,

santosh