on 09-22-2009 10:44 PM
I have been able to customize CATEGORY, STATUS and PRIORITY in Service Desk, but SUBJECT is alluding me. In SRRO, I followed the path SAP SOLUTION MANAGER | CONFIGURATION | SCENARIO-SPECIFIC SETTINGS | SERVICE DESK | DEFINE CATALOGS, CODES and PROFILES. I run the activities here and can see the catalog and can work my way down to the "Change View 'Code Groups for Profile': Overview", but cannot open the code group to change or add entries.
Am I looking in the wrong place?
Hi,
Create a "Z" CODEGROUP and define necessary CODE for that "Z" CODEGROUP and attach it to your CATALOG.
To create Z CodeGroup, follow,
SAP SOLUTION MANAGER > CONFIGURATION > SCENARIO-SPECIFIC SETTINGS > SERVICE DESK > DEFINE CODE GROUP PROFILES.
Select the CATALOG which you would lik to customize and Create a Z CodeGroup under that and then create and assign Codes to the Z CodeGroup.
Thx,
Waseem.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
83 | |
24 | |
12 | |
9 | |
7 | |
6 | |
5 | |
5 | |
5 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.