'Add Approver' is inactive for SRM contracts

[Former Member]

Dear colleagues,

We have deal with SRM 5.5. The point is that the button 'Add Approver' is inactive for 'Approval Preview'.

This issue regarding SRM contracts. Does anybody know how to activate usage of "add approver" during approvement of a contract.

Many thanks in advance for your help.

Kind regards,

Grygoriy

P/S

I've had a look at notice 'ADD Approver/Reviewer buttons are disabled' by N M Poojari ( ), unfortunately, author didn't point to solution of his problem. So, I'll appreciate more detailed plan of actions.

[Former Member]

The problem is solved now, I've changed some settings that helped me.

[SE12]

Hi Grygoriy,

Have you already tried the following?

The agent assignment at the header level of the workflow, for example WS14000086,

needs to be set up as a general task.

The workflow security setting for the user must be set to low, medium

or high so that they are allowed to make changes.

Kind regards,

Siobhan

[Former Member]

Thanks, Siobhan, for your reply.

However, the problem was caused by my attempt to to do the following steps with a wrong WF (instead standart workflow for contracts (WS14000148) we use Z-flow) :

PFTC -> Select workflow template -> workflow you are using -> Display -> Additional data ->

Agent Assignment -> Maintain -> Attributes -> Select radio button

'General Task'. -> The problem is solved

Yours faithfully,

Grygoriy Gavrylyuk

[SE12]

Hi Grygoriy,

Good that it's resolved. Thanks for the feedback.

Kind regards,

Siobhan