Infinite loop during support message creation

[Former Member]

Hello.

After update up to ST-20 I have got a very interesting problem:

When I try to create support message (SLFN with action profile SLFN0001_ADVANCED) the system goes to infinity loop until out of memory dump occure. This situation take place bucause of operation profile "SLFN0001_ADVANCED_FIND_PARTNER". When it procces metod EXECUTE of class CL_TRIGGER_PPF recursive calls in infinite loop.

Can you help me with this problem&

[former_member209604 · Accepted solution]

>

> After update up to ST-20 I have got a very interesting problem:
> When I try to create support message (SLFN with action profile SLFN0001_ADVANCED) the system goes to infinity loop until out of memory dump occure. This situation take place bucause of operation profile "SLFN0001_ADVANCED_FIND_PARTNER". When it procces metod EXECUTE of class CL_TRIGGER_PPF recursive calls in infinite loop. 

Have you already checked

[SAP Note 1256575 - VAR: Messages can no longer be created with SP17 |http://service.sap.com/sap/support/notes/1256575]

Best regards,

Ruediger

[Former Member · Accepted solution]

Thank you for answer.

But in case of deactivating action AI_SDK_STANDARD_FIND_PARTNER partner function "support team" in support message (SLFN) became blank.

Edited by: Dmitry Udot on Sep 22, 2009 2:01 PM

[Former Member · Accepted solution]

Hi Dmitry,

SAP note 1302672 deals with the infinitive loop problem and you don't need to deactivate the partner determination function.

I hope, this helps.

Kind regards,

Valeria

[Former Member · Accepted solution]

Thank you, Valeria. This Note resolved my problem!

[Former Member · Accepted solution]

Thanks a lot!

I spent several days before resolve this problem!

Thanks again for your advice!

[Former Member · Accepted solution]

Thank you Valeria! This note solved my problem.

Can anyone fix this useless note-description? With this "symptoms" no one can find this note.

best regards,

Peter

[Former Member]

Maybe there is something wrong with the determination rule AC 13200137 (Tx: PFAC)

Probably there was a change in your org. structure?

You should check this rule.

Regards

[Former Member]

No, the rule AC 13200137 is correct - it's without any doubt...

It is smth. in PPF mechanism, in triggers proccesing..

Edited by: Dmitry Udot on Sep 21, 2009 2:20 PM