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message status moved from 014 to 021, but archiving not working


We were able to move about 400K messages from status 014 to 021 which is ready for archive/delete. The archive ran and only 2700 messages were archived our of the 400K. The retention period is set for 5 days and all of these messages are from last month.

Any ideas or help will be greatly appreciated.



Former Member

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