Service desk reply message

[Former Member]

We use Service Desk via Webdynpro. Customer can create messages, but when i set the message to customer action he can not answer, at input of the text and click button Reply occurs nothing

Customer - role SAP_SUPPDESK_PROCESS, SAP_SUPPDESK_CREATE, SAP_SMWORK_INCIDENT_MAN

[prakhar_saxena]

Hi,

This guide shows how to do things in Standard solman service desk

https://websmp108.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf

In addition check this SAP note

Note 1169464 - Work Centers: Incident Management reply error

Note 1284170 - Work Centers: SAP Status vs. Reply/Confirm in Incident Man.

Hope it helps

Regards

Prakhar

Edited by: Prakhar Saxena on Sep 18, 2009 1:56 PM

[Former Member]

Thanks for the answer

implemented notes, role assigned, but the problem remained

buttons Add attachment, Confirm, Print View working