Error processing request, Request no: XX in stage in CUP5.3

[Former Member]

Hi,

We have submitted a Role for approval in ERM to CUP.

When approver is trying to approve the request in CUP,it is giving error like 'Error processing your request, Request no: XX in stage : ERM_ROLE_APPROV.

Please check and suggest in this.

For reference, please have a look on the Thread -

Thanks & Regards,

KKRao.

[Former Member]

Hi KKRao,

Can you share the system log...

Also, check the exit URI for RE in Configuration -> Miscellaneous, make sure you have the correct URI and user iD/password maintained there.

http://<hostname>:<port>/VirsaCCWFExitService5_2Service/Config1?wsdl&style=document

This should fix your issue.

Cheers !!

Zaheer

[Former Member]

Hi Zaheer,

All the URLs are mentioned as per configuration document and every thing is ok with user iD/password.

We are getting below mentioned logs in ERM.Please check and advice in this.

[SAPEngine_Application_Thread[impl:3]_37] ERROR Requested navigation control not found

java.lang.Throwable: Screen not found - scrTopNav

at com.virsa.framework.ConversationDefn.getScreenDefn(ConversationDefn.java:93)

at com.virsa.framework.NavigationEngine.execute(NavigationEngine.java:122)

at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:230)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)

at com.virsa.comp.history.filter.HistoryFilter.doFilter(HistoryFilter.java:43)

at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Thanks & Regards,

KKRao.

[Former Member]

HI KKRao,

I need to see log of CUP and the URI that i was referring to, were also in the CUP Misc section....

Cheers !!

Zaheer

[Former Member]

Hi Zaheer,

There is a problem in our workflow and we have cleared that. Now we are not getting the mentioned error.

Thanks & Regards,

KKRao.

[Former Member]

Hi KKRao.

I'm having the same issue as you.

Im geting the following error.

After submiting a role change the page goes loading and it never finish.

What Steps did you follow to solve this?

Thanks!

2009-12-09 15:56:57,826 [SAPEngine_Application_Thread[impl:3]_28] ERROR Requested navigation control not found

com.virsa.ae.commons.utils.framework.ControlNotFoundException: Screen not found - scrTopNav

at com.virsa.ae.commons.utils.framework.ConversationDefn.getScreenDefn(ConversationDefn.java:142)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:128)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:215)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

[Former Member]

Hi Martin,

Please recheck your work flow configuration.

Regards,

KKRao.

[Former Member]

Hi KKRAO.

Not sure what Workflow configuration could be messed up, since it was working fine, and then it doesnt work as it should be.

The issue is happeninng when the Risk Analyzer is activated. When it is set to No, the process finishes correctly.

On further research on the log, it stated a Time Out Message, so If you can give me some hints on where this Time out issue could be, it would be highly appreciated.

Thanks!