Customize Application Component Structure for Support Messages Workcenter

[Former Member]

Is it possible to customize the application component structure for creation of support messages via Incident Workcenter (meaning adding own entries to the structure)?

Cheers,

Andy

[Former Member]

Hi Andy Rohr

Its always possible. We did our Custom application for Service desk Using Work Centers. We have copied existing SLFN content to ZLFN done changes as per the requirement.

Could you please clarify where exactly your having the issue?

Regards

Bhasakr

[Former Member]

Basically I need to add some additional, customized entries to the selection Box "Component" in the "Create New Message" Dialog.

Cheers,

Andy