CS/SM -Service order process

[former_member229531]

Hi All,

My client is planning to implement CS/SM module and like to know some information regarding CS/SM module.

As a FI/CO consultant what are scenarios and/or business process we have to plan at Blue print stage?

could any one please explain me Service order process in manufacturing industry? and if posisble please forward or share SC/SM module documentation.

Any help is appreciated.....

Thanks,

Anusha

[Former Member · Accepted solution]

You should start reading SAP Help on Customer Service for SAP ERP:

http://help.sap.com/erp2005_ehp_04/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm

Old documentation from 4.6 is available too and is still good reading:

http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm

Content is freely available over the internet, so help yourself.