Returm Order items mixed with Sales Order items

[Former Member]

Hi - We have a requirement to add sales order items and special charges on a return sales order. If you have done this before or have some ideas - please share your thoughts.

Thank you very much,

Manoj

[Former Member]

Hi,

What sivanand has said is right......

When you create return sales order with ref to billing doc. or original sales order, all the items that are delivered and invoiced to customer are copied to Return Sales order.

You can either do what siva has said

Or you can simply make ZREC condition type as manual condition type and use the same whenever there is return sales scenario.

regards,

Sagar

[Former Member]

Hi there,

What do you mean by add sales order items in return order?

Returns order is usually processed with a reference from a billing doc.

Reg the special charges, define the condition types for eg ZREC that you want to apply for returns. Add that condition types in the pricing procedure assigned to the RE order. You can either define new returns pricing procedure or you can use the same pricing procedure that is assigned to OR order. If you are using the same pricing procedure as OR, then in the requirement routine in pricing procedure, put a condition that ZREC should apply only if the doc type is RE (VBAK-AUART = RE). With this system will apply ZREC only for returns scenario but not for normal sales order. In copy controls from billing to RE order in VTAF, at the item level pricing type, choose option G to copy pricing & redetermine taxes

If you wish to define different pricing for RE order, then in copy comtrol from F2 to RE in VTAF, item level pricing type choose option B to carry new pricing.

Regards,

Sivanand

[Former Member]

Appreciate your responses. Let me clarify the problem further. Most of the time we do not use a reference document.

We just process a single document for returns which will need to have the following on it

a) Products for returns - using standard returns process

b) Products sold while on the customer location

c) Products sold in order to customer to accomplish the return ( nuts, bolts, valves etc)

d) Service material charge for the returns pickup

c) Re-stocking fee

How can we put all of these on the same document ? Can I use Item Categories to do it?

Thank,

Manoj Rajan

[Former Member]

Dear

If you are not making return order in reference to any other document, you can maintain the required materials and item categories and use them as separate line items and can change basic price proo manually. Thus good movement will happen for the materials having schedule llines. Rest can be delived as text item.

Thanks

Chandra

[Former Member]

Hi

It is not mandatory to refer the Billing document while creating a Return order.

Return can be created with reference to the Sales order or with reference to the Billing document.

We refer any of this two document while creating a Return order, so that certain important data can be copied from the reference document like "Pricing".

Suppose when supplied to the customer , say the Material was Rs.100/= per piece but now let's say new price is Rs.120/= per piece.

If we do not have a reference, then customer may claim the latest price, which is a loss for the organisation as he has purchased at Rs. 100/= per piece and claiming Rs.120/= per piece.

But, in some scenario, it is possible that , there is no reference document available, still you have to settle the issue and create a Return order without any reference document.

That means, Return order can also be created without any reference document and you can follow this, but take of the pricing issue with your customer.

[Former Member]

Hi,

One question??? Are all the materials that you mentioned, have already been delivered to customer location and wanted to take back???

If yes, You can very well add all the material in a single return order. Use std sales document type RE. Then you use REN item category for all the materials that are to be returned from the customer. You can do so in VOV4, item category determination

Yes, you have to use item categories. Without them, how you can process the material ?????

For charging any amount, do as i have already told. or define new pricing procedure in V/08 for return scenario and add all the necessary condition types in the procedure

Hope you get some inputs.

regards,

Sagar

[Former Member]

Hi there,

What do you mean by add sales order items in return order?

Returns order is usually processed with a reference from a billing doc.

Reg the special charges, define the condition types for eg ZREC that you want to apply for returns. Add that condition types in the pricing procedure assigned to the RE order. You can either define new returns pricing procedure or you can use the same pricing procedure that is assigned to OR order. If you are using the same pricing procedure as OR, then in the requirement routine in pricing procedure, put a condition that ZREC should apply only if the doc type is RE (VBAK-AUART = RE). With this system will apply ZREC only for returns scenario but not for normal sales order. In copy controls from billing to RE order in VTAF, at the item level pricing type, choose option G to copy pricing & redetermine taxes

If you wish to define different pricing for RE order, then in copy comtrol from F2 to RE in VTAF, item level pricing type choose option B to carry new pricing.

Regards,

Sivanand

[Former Member]

Hi there,

What do you mean by add sales order items in return order?

Returns order is usually processed with a reference from a billing doc.

Reg the special charges, define the condition types for eg ZREC that you want to apply for returns. Add that condition types in the pricing procedure assigned to the RE order. You can either define new returns pricing procedure or you can use the same pricing procedure that is assigned to OR order. If you are using the same pricing procedure as OR, then in the requirement routine in pricing procedure, put a condition that ZREC should apply only if the doc type is RE (VBAK-AUART = RE). With this system will apply ZREC only for returns scenario but not for normal sales order. In copy controls from billing to RE order in VTAF, at the item level pricing type, choose option G to copy pricing & redetermine taxes

If you wish to define different pricing for RE order, then in copy comtrol from F2 to RE in VTAF, item level pricing type choose option B to carry new pricing.

Regards,

Sivanand