Email notification with attachments

[Former Member]

Hello,

We have a requirement wherein, if a user adds an attachment in a ticket, the attachment should also be available in the email notification as attachment.

Is this possible? If yes, can someone please send the procedure?

Thanks in advance.

Regards,

Rinkal

Edited by: Rinkal Salia on Sep 14, 2009 1:04 PM

[Former Member · Accepted solution]

Hi Rinkal,

yes it is possible but only through customization. You can take help of an ABAPER to do this. The BADI which needs customizing is ORDER_SAVE. There is no configuration for this as per my knowledge.

hope this helps.

Regards,

Tripti

[Former Member · Accepted solution]

Hello Tripti,

Thanks for your reply. Would you be able to guide as to how we can do this?

Thanks again.

Regards,

Rinkal

[Former Member · Accepted solution]

Hi Rinkal,

Sorry am not much into ABAP so cant help you more than this. you can take help of an ABAPer to do this.

REgards,

Tripti