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Reg: Returns in the SAP system

ravi_kumar100
Active Contributor
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Dear Gurus,

Could anyone guide me for the following returns situation in the SAP System?

The business has created Sales order and delivered the product to the Customer.The material is maintained in batches.

The payments have also been received from the Customer for the invoice.When the goods reached the Customer ,it was returned back as a wrong grade material to the company.

The returned goods were re-processed and send to different customer but the return was not maintained in the SAP system.

Advance Thanks.

Regards,

RK

Accepted Solutions (1)

Accepted Solutions (1)

Lakshmipathi
Active Contributor
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Since the payment is received from the buyer, you have to update the same in FI through F-28.

Meanwhile, for returned goods, you have to create a return order, do PGR and give credit note to that extent.

This is SAP recommended one. Accepting this direction or not is up to the client's discretion.

thanks

G. Lakshmipathi

ravi_kumar100
Active Contributor
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Hi,

Thanks for your kind reply.

The payment from the Customer has to be reversed.

Then Returns Order and Returns Goods receipt.

The same material has been processed and sold to another Customer.

Regards,

RK

Answers (2)

Answers (2)

ravi_kumar100
Active Contributor
0 Kudos

Solved

Former Member
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so whats your doubt . How to create return order.? or you want to give a credit memo?