Automate update SAP message

[Former Member]

Hi All,

I am able to create OSS message from Solution manager by performing the action " Send Message to SAP".

Stautus also changes to " Sent to SAP".

But i have to go to the ticket and perform the action "Update SAP message" to check whether I have got any reply from SAP.

Can this "Update SAP messsage" can be automated say every 3 hrs so that i no need to check it manually?

Regards,

Raj

[r_rajeshkumar · Accepted solution]

Hi,

Schedule the report RNOTIFUPDATE01 as a background job for every 3 hours.

Regards,

Rajesh Kumar

[Former Member · Accepted solution]

Hi Rajesh,

Please explain that in detail like what that program does and how to do that step by step.

Regards,

Raj

[r_rajeshkumar · Accepted solution]

Hi,

The steps are as follows.

---TCode SM36

---Give your Description of Job

---Click on Step

---Give the Program Name RNOTIFUPDATE01. Save and Back

---Click on Start Condition

---Click on DATE/TIME and provide the Date and Time when the program needs to start

---Select the checkbox "Periodic Job"

---Click on Period Values

---Choose "Other Periods". Provide 3 in Hours. Save

The program will do what you had asked for. Check for the statuses of the messages that you had sent to OSS and updates the same, in Solution Manager, according to the staus of the message in Service Marketplace.

Regards,

Rajesh Kumar

Edited by: R Rajesh Kumar on Sep 10, 2009 4:01 PM

Edited by: R Rajesh Kumar on Sep 10, 2009 4:04 PM

[Former Member · Accepted solution]

Hi Rajesh,

Will check the steps and will revert.

Raj

[Former Member · Accepted solution]

Hi Rajesh,

I followed your steps and it is working fine. Thanks.

Now, i have another query, After receiving the reply from SAP, should I have to perform the action " Confirm Message to SAP" or I can simply close my support ticket message by selecting the status " Confirmed".

Regards,

Raj

Edited by: Raj on Sep 15, 2009 11:15 AM

[r_rajeshkumar · Accepted solution]

Hi,

You will have to perform the action "Confirm Message to SAP". This will confirm the OSS Message both in Solution Manager and Service Marketplace. This status can be seen in SAP Attributes tab of the support message.

Then close your Support Message by selecting the status "Confirmed".

Regards,

Rajesh Kumar

[Former Member · Accepted solution]

Hi Rajesh,

Thanks for the reply

Solved my Problem and I awarded full points.

Regards,

Raj