on 09-10-2009 7:44 AM
Hi All
We are using sap ecc 5.0 and my solution manager version is 3.2.the temporary license key for solution manager is expired now i want to instaal permanent license key to it.while generating permanent license key for solution manager when i got to sap service market place there is no any seperate installation number for sap solution manager and when i select the the installation nuber of sap erp product in that case when i select solution manager in product column i get a warning that
"The SAP software product you selected does not agree with the SAP product of your installation". whether i have to generate new seperate installation number for SAP Soluiton Manager.if it is then how to generate new installation number, plz suggest.
Regards
Pranav
Hi Pranav
I would recommend to raise a message with XX-SER-LIKEY or contact the contracts team on
http://service.sap.com/contracts - there may not be much that can be technically recommended to try from your side
- I guess I would try again to ensure all required information is entered - in particular ensure you are requesting
this under a Solution Manager installation with the Solution Manager installation number
This error could be a result of upgrade,cluster or MCOD installation, duplicate hardware key,system copy, addin or unsupported installation - it could be a simple as a delay updating system information on the SAP side or it could be due to actual license restrictions
Best wishes
Stuart
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I think you have the same installation number for your ECC and SolMan System and your license agreement does not allow this. So a dedicated license for SolMan should work
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