how to remove document from customer line item

[Former Member]

hi guru,

my client created a service order and invoice, found out it posted to a wrong account a instead of b. now in trying to reverse, the following documents were generated, but instead of removing the document from customer line item, two more lines were added. please help asap.

sales order...............open

invoice.......................completed(accounting cleared)

cancel invoice...........completed(accounting cleared)

Returns.....................open

credit for retun...........comlepted(accounting cleared)

cancel of credit memo........completed(accounting cleared)

credit for return.....completed(accounting not cleared)

Thanks for your response.

[Former Member]

tnx

[Former Member]

tnx

[aramsum]

Hi Maureen,

From your document flow we can see that sales order and the returns are open. I can see that the Invoice correspoding to the original sale order has been cancelled and has not been reposted. Now you repost the Invoice (After correcting the entries in "VKOA") and release the redit returns to the accounting. Then all the entries will be OK. But make sure that you correct the entries in VKOA .

Regards

Ram Pedarla

[eduardo_hinojosa]

Hi,

Check the documents in table VBFA or in the flow of document. Do the reverses from the last to the first.

I hope this helps you

Regards,

Eduardo