Maximum time taken between log on and appearance of overview page

[Former Member]

Hi All,

We have implemented EP 7.0 with ESS.

We are facing performance issue in portal.

1. While login page appears fast enough but it take a lot much time between click on "Log on" button and appearance of ESS Overview page.

Maximum time is taken during this period. We are using default Logon page and default framework page.

Navigation cache is also enable.We have done performance tuning for portal.

As it involves personal info we are not caching iViews, pages.

Performance of webdynpro java applications is satisfactory.

Please help to solve this problem.

[former_member197561 · Accepted solution]

Hi,

Use SAP Netweaver Web Administrator tool to get impression if the issue is at the Portal or at the backend.

http://<host>:<http port>/nwa -> Availability and Performance Management -> ResourceMonitoring -> AS Java Statistics

In this view, filter the requests by  time of execution to find the call you need and further look at the "external time" (this is time to call the backend) and response time (this is total time spend on java server, with external time included).

Best regards,

Sylvia

[Former Member]

Does this affect all users, all of the time? We were seeing an intermittent problem with a very long login as you describe, about 20 minutes. Then we realized it was affecting one user and if they went to another PC it did not occur. Also, if they closed all their browser windowa and relaunched I.E. they could log right in. We have not fully undertood the cause yet, but understand a workaround of restart I.E.

[jgleichmann]

Hi,

Please analyze where most of the time is spent with the IE tool 'http watch' or with the firefox tool 'HttpFox'. Look also on the portal server which process consumpts a lot of cpu or memory. afterwards check the trace files in

/usr/sap/<sid>/JC<instance>/j2ee/cluster/server<x>/log

may be you must increase log level but I think you have chosen the right value for tracing in normal mode.

Regards,

Jens

[Former Member]

Hi,

Thanks Jens for reply.

We have run http watch.

As mentioned in question maximum time is taken between

click on "Log on" button and appearance of ESS Overview page.

As per testing team page builder is taking time, but overview page

which is displayed first is a simple page with common welcome message and links

for other applications.

No RFC is called till this point.

As it involves personal info we are not caching iViews, pages.

Please help as at this point we are stuck.

[jgleichmann]

Hello zaid,

what have you seen via httpwatch, where exactly you lost the most of the time, this means the time in sec on which url? Did you analyzed the used sql statements? where is the bottleneck, the portal or the db maschine?

How you setup your UME or there are only portal users?

Have you got a look into the portal traces?

You must give us an indication otherwise it´s like looking for a needle in a haystack.

Regards,

Jens