error while running BI reports:Logon balancing error 88

[former_member187564]

Hi all

I had uploaded BI role with user mapping in EP.When i am running BI reports some reports are running absolutely fine but some reports shows me the error:Logon balancing error 88:Cannot connect to message server(rc=9).Can any body suggest us.

[Former Member]

Hello,

might be a little late but I had the same problem and solved it by deactivating the "Accessibility-Feature" in the portal.

Portal --> User Administration --> Overall settings --> Accessibility-Feature -- deactivate checkbox

regards

Martin

[former_member187564]

Hi Martin Kull,

Here Accessibility-Feature is already deactivated.

I had also activated Accessibility-Feature -- checkbox and

deactivated again.But It does not solve our issue.

regards

Vijay siwach

[former_member524429]

Hi,

Lot of reasons are identified for such error and all are well listed in that already suggested SAP Note 882741 - SAP Logon: "Logon balancing error", service 'sap...' unknown. Have you verified all the possible reasons ?

When i am running BI reports some reports are running 
absolutely fine but some reports shows me the error:Logon balancing 
error 88:Cannot connect to message server(rc=9).

Some Reports ?

Have your tried to run those reports (which are throwing that error) by using latest version of SAP GUI and with latest patch level ?

Also, It may be temporary network link problem. When you face such error next time, then quickly execute the following commands at the Desktop/Laptop (where problem is occurred) to diagnostic the N/w problem.

Open a Command Prompt

Start -> run -> cmd

Type in the following commands:

Ping xxx.xxx.xxx.xxx

telnet xxx.xxx.xxx.xxx 3200

telnet xxx.xxx.xxx.xxx 3300

telnet xxx.xxx.xxx.xxx 3600

(xxx.xxx.xxx.xxx = IP address of SAP Server or host name)

If you find any doubtful result then save that result and forward it to your network admin team for further analysis.

Regards

Bhavik G. Shroff

[former_member187564]

Thanks everbody.Issue is Resolved by making an entry missing in the services file.

file is found in WINNT\system32\drivers\etc\services

The load balance service is on port 3600. make an entry like below if it is

missing:

SapmsP01 3600/tcp

where P01 is the instance name of your sap system.

Make sure the last entry of the services file has a carriage return and

save it.

Example:

sapdp00 3200/tcp

sapdp01 3201/tcp

sapdp02 3202/tcp

apdp03 3203/tcp

-

---

-

---

-

---

sapgw98 3398/tcp

sapgw99 3399/tcp

sapms<SID> 3600/tcp <hit return here and save the file>

[hannes_kuehnemund]

Vijay,

check SAP note: [882741 - SAP Logon: "Logon balancing error", service 'sap...' unknown|https://service.sap.com/sap/support/notes/882741]

Hannes

[former_member187564]

Hi Hannes Kuehnemund

i had seen SAP Note 882741 but it does not solve our issue.i am getting error in this order.

>veryfying tx.sap from devep.xxx.com

Sapgui 710

>>logon balancing error 88 cannot connect to message server (rc 9)

>>>ERROR ? Service '?' unknown

Release 710

Component NI(network interface), version 39

rc= -3 Detial NIErrSET

Edited by: vijay on Sep 2, 2009 8:39 AM

[markus_doehr2]

> >>logon balancing error 88 cannot connect to message server (rc 9)

> >>>ERROR ? Service '?' unknown

> Release 710

> Component NI(network interface), version 39

> rc= -3 Detial NIErrSET

So the SAPGUI still doesn'T know the service although you entered it in the services file? Add a blank line after the last line of the file and try again.

Markus

[former_member187564]

Hi Markus Doehr

I had added a blank line after the last line of file but it does not works.Any new idea?

Edited by: vijay on Sep 5, 2009 1:43 PM

[hannes_kuehnemund]

Hi vijay,

I assume your issue isn't solved yet.

Therefore I'd suggest that you open a OSS customer call.

Thanks,

Hannes