Document consistency - Log creation and deletion of attachments

[Former Member]

Hello experts,

I am wondering whether and how it is possible to create an entry in the text log of a message (Service Desk Msg, Change Request, Change Document etc.) whenever a processor creates or deletes a document attachment.

Use Case:

A change request is prepared for approval of a change manager. Therefore a change description (word document e.g.) is uploaded and attached to the change request.

We now have the requriement of either to prohibit the deletion of this attachment or at least log the deletion (and user who deleted it)

Any hints are highly appreciated!

Thanks,

Benedikt

[Former Member]

Hi Benedikt;

I need to customize something like that, write in the log message some events such as a new attachment, etc. Did you or someone else find any soultion for this?

Thank you very much,

Regards,

Federico.

[Former Member]

Any hints? Any experts out there who know how to solve this issue?