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how to change task in workflow to general task

HI Guys,

The mail in workflow is not reaching the user. I checked on this site that the solution for this is to change the task to general task. I tried to change it to general taks by clicking on 'GOTO->Assign Agents for task' but i get the following message "Requested operation is not possible for the following node 00000004'. I tried to pick up the right node in troubleshoot way and tried almost every option but i don't know what needs to be done. My original problem is that mail is not reaching the user(here is user is myself). If there is another way to change the task to general task, please give me complete menu path.

Thanks

Former Member
Former Member replied

Hi,

Goto PFTC and Give your task number

Goto Additionaldata->Agent assignment->Maintain

Click on Attributes and check general task radio button.

Now click on transfer.

Thanks and Regards,

Chandra

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