free-of-charge subsequent delivery
"If the customer is to receive replacement goods, do not create a credit memo. You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods to the customer. "
(It comes from SAP help
Got some questions about the above. Pls help to solve. Thx.
Q1: Does the process match SAP statement above, sales order -> outbound delivery -> invoice -> return order (to be rejected after PGR for return delivery) - return delivery (PGR) - free of charge subsequent delivery (to be created with reference to return order) - delivery (no invoce to be created)?
Q2: If the process is correct, how can the financial balance the value of returned goods, sales cost? Is it through the replacement goods? In my previous understanding, it's the must to create credit memo because return delivery has PGR.
Q3: What order type is used for free of charge subsequent delivery? It seems SAP help mentions FD while some one mentions SD.
Sagar Wagh replied
> Q4: Since subsequent delivery is free of charge, why proforma invoice need to create? It's optional, right?
Yes, you are right. It is very much optional.
> Q5: If free-of-charge subseuquent delivery is needed, is return order just rejected after return delivery has PGR?
It is the order reason and not the reason for rejection that we enter in Return Sales Order. So that we come to know the reason for taking material back. It is done so for future reference and again it is not compulsory but recommended.
An order is rejected when you dont want to process it further.
Hope you are clear now