Solution database

[anand_rao3]

Hello Experts,

Can anybody guide me about the use of solution database in solution manager. I guess it must be a reservoir to store FAQ and its hardcoded solutions.

Can anybody let me know its step by step procedure and in what way one can dig out FAQ in solman.

Thanks in advance

Best Regards,

Anand Rao

Edited by: Anand Rao on Aug 29, 2009 11:18 AM

[Former Member]

Hi Anand,

To get step by step procedure for most of the configuration tasks on Solman, we can always refer to the Blog page of Solman in Solman forum

There you will get weblog related to Solution database

/people/dolores.correa/blog/2007/10/06/service-desk-solution-database

[r_rajeshkumar]

Hi,

Check this link []

Regards,

Rajesh Kumar