Complete Process / Steps in Advance Shipment

[Former Member]

Dear All,

I could not find any specific forum for Customer Service, so am posting the query in this forum.

Issue is regarding Advance Shipment in Customer Service.

Advance shipment is done through Service Order, by adding the component and creating the advance shipment with order type as SPO (Spares Sales Order) and then save the service order, in turn it create n save the sales order for spare parts.

Now the service order status show the advance shipment completed and the document flow displays the service & Spare Sales order created.

Got the documentation regarding the same, however my query is what are the steps once u save the service order, how the delivery and billing done.

Are the steps similar to the create service order, techo, billing request, billing document creation OR advance shipment has any other steps included to this standard process.

What are the further process / step to proceed and complete the cycle.

Inputs will be of great help.

Awaiting for the inputs.

Thanks in advance and regards,

Vijayashree

[Former Member]

Hi Jelena,

Thank you for the response.

However, I got this input through this link before I had posted.

My concern is what are the steps after saving service order ie., complete Advance Shipment process / Cycle.

Inputs will be of great help.

Once again thanks n regards,

Vijayashree