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Issues with payment run

Former Member

‎08-27-2009 6:10 AM

0 Kudos

Hi All,

I am facing with a issue with payment run FPY1. Some of the customers are refunded the amount which is not supposed to be refunded to them. When i check the Contract account level and document level, at both level there is no outgoing payment method set. Is there any other way by which payment run would pick up the amount and refund it back to custmer.

Kindly share your thoughts.

Regards,

Rahul

1 REPLY 1

Former Member

‎10-30-2009 3:14 AM

0 Kudos

Do you have a third level of master data? In certain FI-CA systems there is a lower level of master data (i.e. contract, insurance object). A payment method can also be set at this level.