Issues in Service Desk

[Former Member]

Hi All

We are using the Solution Manager 4.0 (i.e. 7.0) running on Linux and Oracle.

I have configured the Service Desk Functionality in Solution Manager System.

• I have created the RFC Connections TO & FROM our ECC Systems (DEV, QA & PRD)

When I am creating a new Support message from the SAP Menu HELP -> CREATE SUPPORT MESSAGE in ECC QA system the message is getting successfully created and when I am trying to see the list of messages in Solution Manager system in DSWP -

> SERVICE DESK -> MESSAGES, I am not able to see any of the created messages in ECC.

Can anyone let me know what would be the issue here?

Thanks it kind of Fire Fighting Issue for me.

Thanks

Sri

[Former Member]

Closing this as it's got duplicated.