How to test service desk?

[Former Member]

I have gone thru the setup steps for service desk on SM7.0.

However, how to test if it's working OR not?

Please help. Thanks!

[Former Member · Accepted solution]

Hello Ashley,

You can test the service desk scenario in sattilite system by clicking Help --> Create Support message.

Enter all required information and click on Send button.

If the setup is correct, then you should see a message number else it will throw error.

If the message creation is successful, then you can also view the message in solution manager using Tcode crm_dno_monitor or Solar_eval.

Hope it helps.

Regards,

Satish.

[Former Member]

Hi,

You can also start by testing that everything works within solman.

use transaction NOTIF_CREATE or BSP_NOTIF_CREATE and see if you can create a message.

This might allow you to see initial missing customizing.

Rgds.