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Solution Manager Work Centers

Former Member
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Hello All,

This is about configuring work centers.

We have a requirement of configuring service desk using work centers for 3 different customers with 3 different SLAs. Is it possible? If so, can any one let us know or guide me with that.

Thanks in advance.

Regards,

Satish

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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satish,

Is it feasible?.Is it possible to Have 3 different OSS conections to SAP if you want to forward the ticket to SAP?.

Even I'm interested to know the background behind this thought!!.

Thanks,

Jagan

raguraman_c
Active Contributor
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3 different customers!!! 3 Different SLAs!!!! ... Workcenter....

Can you pl. elaborate???

Feel free to revert back.

-=-Ragu

Former Member
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Hello Ragu,

Thanks for the reply.

We have configured Service Desk for 1 customer and it is wokring properly.

However, we would like to know the possibilities and the procedures involved in configuring Service desk for different organisations with different SLAs.

I mean, each customer will have to logon to Solution manager link in IE and creates support message. We would like to have different SLA for each customer while processing these messages my service desk employees. And one service desk employee should only able see one particular customer messages.

I hope the above description helps you in find the way to achieve it.

Thanks in advance

Regards,

Satish

Former Member
0 Kudos

HI

raguraman_c
Active Contributor
0 Kudos

Hi,

Yes Definitely Possible.

Separate Service Profile Response Profile(Different SLAs), SOLD-TO-PARTY, Contracts.

It is possible.

Feel free to revert back.

-=-Ragu

Former Member
0 Kudos

Hello Ragu,

Glad to hear that. Could you please guide me with that?

Please share with me if you have any docs or links which will helps us in doing so.

Thanks & Regards,

Satish

Former Member
0 Kudos

Hi Ragu,

I have not heard back from you again. Do you have any information on what my question? If so, request you to share the same.

Thanks in advance,

Regards,

Satish.