on 08-25-2009 3:37 PM
Hello All,
This is about configuring work centers.
We have a requirement of configuring service desk using work centers for 3 different customers with 3 different SLAs. Is it possible? If so, can any one let us know or guide me with that.
Thanks in advance.
Regards,
Satish
satish,
Is it feasible?.Is it possible to Have 3 different OSS conections to SAP if you want to forward the ticket to SAP?.
Even I'm interested to know the background behind this thought!!.
Thanks,
Jagan
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3 different customers!!! 3 Different SLAs!!!! ... Workcenter....
Can you pl. elaborate???
Feel free to revert back.
-=-Ragu
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Hello Ragu,
Thanks for the reply.
We have configured Service Desk for 1 customer and it is wokring properly.
However, we would like to know the possibilities and the procedures involved in configuring Service desk for different organisations with different SLAs.
I mean, each customer will have to logon to Solution manager link in IE and creates support message. We would like to have different SLA for each customer while processing these messages my service desk employees. And one service desk employee should only able see one particular customer messages.
I hope the above description helps you in find the way to achieve it.
Thanks in advance
Regards,
Satish
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