We can call ETO as pre sales activity which involves exclusively for new product development, for which there will be a separate department to look after these sort of activities.
=> study feasibility report
=> Inform customer whether the development is feasible or not
=> If feasible, give a quote with development cost
=> If customer approved the quote, ask for tool cost
=> Once tool cost is received, develop a die for tooling
=> Indicate a tentative despatch plan of pilot samples
=> Prepare drawing according to customer spec
=> Submit samples for customer approval
=> If approved, transfer the drawings to delivering plant
=> If not approved, study customer comments and redespatch samples for approval
thanks
G. Lakshmipathi
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