class java.lang.NullPointerException thrown on deploying Support Packages

[Former Member]

Hello Everybody,

My version of <b>Enterprise Portal is 6.0</b> .Earlier the <b>Support Pack Stack level was SP</b>S09 After deploying <b>Support

Pack Stack level SPS16</b> for <b>J2ee Engine</b>,<b>Portal Platform</b> and <b>KMC</b> and restarting the entire server,following error message is being displayed in Portal:

<b>System Error :

An exception occurred during the program execution. Below you will find technical information pertaining to this exception that you might want to forward to your system administrator.

Exception Class </b> <b>class java.lang.NullPointerException</b>

The Details of which are as follows:

<b>

java.lang.NullPointerException

at com.sapportals.wcm.repository.service.appproperties.PropertiesManager.getProperty(PropertiesManager.java:144)

at com.sapportals.wcm.repository.service.layout.cm.LayoutService$ApplicationPropertyProxy.getPropertyValue(LayoutService.java:249)

at com.sapportals.wcm.repository.service.layout.cm.LayoutService.readProfile(LayoutService.java:409)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.readFolderSettings(CustomizingController.java:659)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.initParamters(CustomizingController.java:298)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.(CustomizingController.java:240)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.getInstance(CustomizingController.java:122)

at sun.reflect.GeneratedMethodAccessor217.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sapportals.wcm.repository.service.layout.customizing.CustomizingControllerFactory.createCustomizingController(CustomizingControllerFactory.java:141)

at com.sapportals.wcm.repository.service.layout.customizing.CustomizingControllerFactory.getCustomizingController(CustomizingControllerFactory.java:30)

at com.sapportals.wcm.rendering.layout.LayoutControllerFactory.getLC(LayoutControllerFactory.java:198)

at com.sapportals.wcm.rendering.layout.LayoutControllerFactory.getLayoutController(LayoutControllerFactory.java:164)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.createLayoutController(WdfProxy.java:1995)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.prepareNestedControls(WdfProxy.java:1364)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.createNestedControls(WdfProxy.java:1234)

at com.sapportals.wdf.stack.Control.create(Control.java:291)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.create(WdfProxy.java:1307)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:464)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.WdfCompositeController.doInitialization(WdfCompositeController.java:268)

at com.sapportals.wdf.WdfCompositeController.buildComposition(WdfCompositeController.java:659)

at com.sapportals.htmlb.AbstractCompositeComponent.preRender(AbstractCompositeComponent.java:33)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.portal.htmlb.PrtContext.render(PrtContext.java:414)

at com.sapportals.htmlb.page.DynPage.doOutput(DynPage.java:237)

at com.sapportals.wcm.portal.component.base.KMControllerDynPage.doOutput(KMControllerDynPage.java:130)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:129)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)

at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:73)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

</b>

Due to this error the screen looks distorted and none of the link opens, Does that error mean that Support Packages have not been Properly Applied ,bcoz iam not able to do anything after that.None of the link opens and window looks distorted.

can Someody plz revert back to resolving this issue.Kindly plz revert back how to resolve this exception at earliest.

Thanks,

Saumya

[Former Member]

Hi,

Its look like that not all the support package is deployed correctly, might be that the DB is not updated completely.

Please check the upgrade logs, and you might consider restore a pre-update backup and run the backup agian.

Did you checked if the portal was running after the J2EE upgrade?

Best Regards,

Natti Nachmias

Senior SAP Basis Consultant

[Former Member]

Hello,

Can u plz tell me where to check these upgrade logs,i mean location.

How to sort out this problem.Plz suggest.

Thanx,

Saumya

[Former Member]

Hi somya

is ur j2ee server is running?

check with following

http://host:j2eeport

or login into j2ee visual administrator,

are u able to login into it?

is server is connected?

regards,

kaushal

[Former Member]

Hello ,

Yes i can connect to server and login into Visual Admin.

Regards,

Saumya

[Former Member]

Hello,

Can anybody plz help me out with this issue?

Thanks,

Saumya

[Former Member]

Hello Natti Nachmias,

I did not receive ur reply ,can u plz guide me where to check upgrade logs and how to resolve this issue.

Thanks,

Saumya