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class java.lang.NullPointerException thrown on deploying Support Packages

Hello Everybody,

My version of <b>Enterprise Portal is 6.0</b> .Earlier the <b>Support Pack Stack level was SP</b>S09 After deploying <b>Support

Pack Stack level SPS16</b> for <b>J2ee Engine</b>,<b>Portal Platform</b> and <b>KMC</b> and restarting the entire server,following error message is being displayed in Portal:

<b>System Error :

An exception occurred during the program execution. Below you will find technical information pertaining to this exception that you might want to forward to your system administrator.

Exception Class </b> <b>class java.lang.NullPointerException</b>

The Details of which are as follows:

<b>

java.lang.NullPointerException

at com.sapportals.wcm.repository.service.appproperties.PropertiesManager.getProperty(PropertiesManager.java:144)

at com.sapportals.wcm.repository.service.layout.cm.LayoutService$ApplicationPropertyProxy.getPropertyValue(LayoutService.java:249)

at com.sapportals.wcm.repository.service.layout.cm.LayoutService.readProfile(LayoutService.java:409)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.readFolderSettings(CustomizingController.java:659)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.initParamters(CustomizingController.java:298)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.(CustomizingController.java:240)

at com.sapportals.wcm.repository.service.layout.cm.customizing.CustomizingController.getInstance(CustomizingController.java:122)

at sun.reflect.GeneratedMethodAccessor217.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sapportals.wcm.repository.service.layout.customizing.CustomizingControllerFactory.createCustomizingController(CustomizingControllerFactory.java:141)

at com.sapportals.wcm.repository.service.layout.customizing.CustomizingControllerFactory.getCustomizingController(CustomizingControllerFactory.java:30)

at com.sapportals.wcm.rendering.layout.LayoutControllerFactory.getLC(LayoutControllerFactory.java:198)

at com.sapportals.wcm.rendering.layout.LayoutControllerFactory.getLayoutController(LayoutControllerFactory.java:164)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.createLayoutController(WdfProxy.java:1995)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.prepareNestedControls(WdfProxy.java:1364)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.createNestedControls(WdfProxy.java:1234)

at com.sapportals.wdf.stack.Control.create(Control.java:291)

at com.sapportals.wcm.rendering.control.cm.WdfProxy.create(WdfProxy.java:1307)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:464)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.stack.Pane.createControls(Pane.java:458)

at com.sapportals.wdf.stack.PaneStack.createControls(PaneStack.java:479)

at com.sapportals.wdf.WdfCompositeController.doInitialization(WdfCompositeController.java:268)

at com.sapportals.wdf.WdfCompositeController.buildComposition(WdfCompositeController.java:659)

at com.sapportals.htmlb.AbstractCompositeComponent.preRender(AbstractCompositeComponent.java:33)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.htmlb.Container.preRender(Container.java:120)

at com.sapportals.portal.htmlb.PrtContext.render(PrtContext.java:414)

at com.sapportals.htmlb.page.DynPage.doOutput(DynPage.java:237)

at com.sapportals.wcm.portal.component.base.KMControllerDynPage.doOutput(KMControllerDynPage.java:130)

at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:129)

at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)

at com.sapportals.wcm.portal.component.base.ControllerComponent.doContent(ControllerComponent.java:73)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

</b>

Due to this error the screen looks distorted and none of the link opens, Does that error mean that Support Packages have not been Properly Applied ,bcoz iam not able to do anything after that.None of the link opens and window looks distorted.

can Someody plz revert back to resolving this issue.Kindly plz revert back how to resolve this exception at earliest.

Thanks,

Saumya

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