Error Account user="demonw7\SAPServiceP71" does not exist. PI 7.1 EHP1

[Former Member]

Hi,

I had error message during installation of PI 7.1 EHP 1, The error is

RACE 2009-08-25 16:29:11.656 [synxcuser.cpp:2121]

CSyUserImpl::isExistingOnOS() lib=syslib module=syslib

existence check for user demonw7\SAPServiceP71 returned false.

INFO[E] 2009-08-25 16:29:11.656 [synxcuser.cpp:147]

CSyUserImpl::CSyUserImpl(const CUserData&, bool)

lib=syslib module=syslib

FSL-01027 Account user="demonw7\SAPServiceP71" does not exist.

TRACE 2009-08-25 16:29:11.671 [synxcuser.cpp:302]

CSyUserImpl::CSyUserImpl(const CUserData&, bool)

lib=syslib module=syslib

Exception thrown near line 149 in file synxcuser.cpp

Stack trace:

iaxxejsctl.cpp: 272: EJS_ControllerImpl::executeScript()

d:\depot\bas\710_rel\bc_710-2_rel\gen\optu\ntamd64\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 450: EJS_Base::dispatchFunctionCall()

iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall()

synxcaccmg.cpp: 114: bool CSyAccountMgtImpl::isExisting(ISyAccountMgt::eAccountType accountType, iastring sNameOrSID)

synxcaccmg.cpp: 88: PSyAccount CSyAccountMgtImpl::getAccount(ISyAccountMgt::eAccountType accountType, iastring sNameOrSID)

synxcaccmg.cpp: 133: PSyUser CSyAccountMgtImpl::getUser(iastring sNameOrSID) const

syxxccache.cpp: 267: CSyAccountCache::getUserImpl(name="demonw7\SAPServiceP71", sid="", create=false)

syxxccache.cpp: 276: CSyAccountCache::getUserImpl(name="demonw7\SAPServiceP71", sid="", create=false, ISyProgressObserver* )

synxcuser.cpp: 119: CSyUserImpl::CSyUserImpl(const CUserData&, bool)

Please Advise ? do i need to create the user manually ?

Best Regards

Fernand Lesmana

[Former Member]

The problem has been solved after these step below :

1. Change windows user login to Administrator and restart the installation from fresh.

2. sql 2005 memory setting min and max, previously min > than max that is the cause of the error.

Best Regards

[Former Member]

Hi Juan,

I have checked and re-tried to install from beginning but now got another problem :

ERROR 2009-08-26 10:21:10.437 [sixxcstepexecute.cpp:984]

FCO-00011 The step doConfiguration with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CreateDBandLoad|ind|ind|ind|ind|10|0|NW_CreateDB|ind|ind|ind|ind|1|0|NW_MSS_DB|ind|ind|ind|ind|3|0|NW_MSS_SRVCFG|ind|ind|ind|ind|6|0|doConfiguration was executed with status ERROR .

TRACE 2009-08-26 10:21:10.468

Instantiating new NWUsageTypeBasic

Please advise

Best Regards

Edited by: Fernand Lesmana on Aug 26, 2009 4:59 AM

[JPReyes]

Have you gone through the installation guide, theres info about user creation on the pre-installation steps.

Regards

Juan