dispatcher running but dialog queue information not available

[Former Member]

HI ALL,

During upgrade of BIW 3.1 i needed to upgrade kernel version from 620 to 640 after replacment

i am getting "dispatcher running but dialog queue information not available". i tried different kernel

but same result.Even when i try R3TRANS - D it hangs without giving any result. I tried to revert

back to old kernel level but no benifit.

I also kept eye on change directory structure while kernel upgrade.

Please help me out.

Sanjeev

[Former Member]

i went though th note was helpful once again i re-registed the service.now r3trans -d is no longer in hang condition throwing rc 12 that i can handle. it was i bit strange problem

[markus_doehr2]

> i went though th note was helpful once again i re-registed the service.now r3trans -d is no longer in hang condition throwing rc 12 that i can handle. it was i bit strange problem

I doubt that your "dialog queue unavailable" and the R3trans error are related...

Makrus

[Former Member]

hi

no longer "dispatcher running but dialog queue information not available" status it is dying down after the start with sql error -1.

Errlier even r3trans -d was hanging up now it is giving return code 12.

sanjeev

[markus_doehr2]

> no longer "dispatcher running but dialog queue information not available" status it is dying down after the start with sql error -1.

check

dev_disp

dev_w0

> Errlier even r3trans -d was hanging up now it is giving return code 12.

check "trans.log" after the r3trans -d

Markus

[Former Member]

hi markus,

when i resolver the issue that was related to LISTNER. once again the same issue came " dispatcher running but dialog queue information not available". r3trans -d in hang condition. i think it KERNEL COMPATIBILY ISSUE. can you tell me where to find in service market place downward compatible kernel for 620 patch no 499.

sanjeev

[markus_doehr2]

Kernel 640 is downward compatible.

Without logs it's impossible to help you.

Markus

[Former Member]

trans.log

4 ETW000 r3trans version 6.13 (release 640 - 11.05.06 - 13:04:42).

4 ETW000 ===============================================

4 ETW000

4 ETW000 date&time : 25.08.2009 - 16:04:50

4 ETW000 control file: <no ctrlfile>

4 ETW000 R3trans was called as follows: r3trans -d

4 ETW000 trace at level 2 opened for a given file pointer

4 ETW000 [dev trc ,00000] Tue Aug 25 16:04:52 2009 0.000000

4 ETW000 [dev trc ,00000] db_con_init called 0.000000

4 ETW000 [dev trc ,00000] create_con (con_name=R/3) 0.000000

4 ETW000 [dev trc ,00000] Loading DB library 'dboraslib.dll' ... 0.000000

4 ETW000 [dev trc ,00000] load shared library (dboraslib.dll), hdl 0 4548 0.004548

4 ETW000 [dev trc ,00000] using "F:\usr\sap\BIW\SYS\exe\run\dboraslib.dll"

4 ETW000 17 0.004565

4 ETW000 [dev trc ,00000] Library 'dboraslib.dll' loaded 9 0.004574

4 ETW000 [dev trc ,00000] function DbSlExpFuns loaded from library dboraslib.dll

4 ETW000 15 0.004589

4 ETW000 [dev trc ,00000] Version of 'dboraslib.dll' is "640.00", patchlevel (0.125)

4 ETW000 81 0.004670

4 ETW000 [dev trc ,00000] function dsql_db_init loaded from library dboraslib.dll

4 ETW000 13 0.004683

4 ETW000 [dev trc ,00000] function dbdd_exp_funs loaded from library dboraslib.dll

4 ETW000 21 0.004704

4 ETW000 [dev trc ,00000] New connection 0 created 13 0.004717

4 ETW000 [dev trc ,00000] 0: name = R/3, con_id = -000000001 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO

4 ETW000 18 0.004735

4 ETW000 [dev trc ,00000] db_con_connect (con_name=R/3) 12 0.004747

4 ETW000 [dev trc ,00000] find_con_by_name found the following connection for reuse:

4 ETW000 12 0.004759

4 ETW000 [dev trc ,00000] 0: name = R/3, con_id = 000000000 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO

4 ETW000 16 0.004775

4 ETW000 [dev trc ,00000] Setting DIR_CLIENT_ORAHOME is not set as environment variable,

4 ETW000 assuming using instant client with unspecified location.

4 ETW000 413 0.005188

4 ETW000 [dev trc ,00000] -->oci_initialize (con_hdl=0) 87 0.005275

4 ETW000 [dev trc ,00000] got NLS_LANG='AMERICAN_AMERICA.WE8DEC' from environment

4 ETW000 16 0.005291

4 ETW000 [dev trc ,00000] Client NLS settings: AMERICAN_AMERICA.WE8DEC 22001 0.027292

4 ETW000 [dev trc ,00000] Logon as OPS$-user to get SAPBIW's password 19 0.027311

4 ETW000 [dev trc ,00000] Connecting as /@BIW on connection 0 (nls_hdl 0) ... (dbsl 640 310306)

4 ETW000 18 0.027329

4 ETW000 [dev trc ,00000] Nls CharacterSet NationalCharSet C EnvHp ErrHp ErrHpBatch

4 ETW000 18 0.027347

4 ETW000 [dev trc ,00000] 0 WE8DEC 1 0262CFD0 02632604 02631E8C

4 ETW000 135 0.027482

4 ETW000 [dev trc ,00000] Allocating service context handle for con_hdl=0 98984 0.126466

4 ETW000 [dev trc ,00000] Allocating server context handle 13 0.126479

4 ETW000 [dev trc ,00000] Attaching to DB Server BIW (con_hdl=0,svchp=02631DD8,svrhp=0263604C)

4 ETW000 32 0.126511

dev_w0

Tue Aug 25 16:03:17 2009

B create_con (con_name=R/3)

B Loading DB library 'F:\usr\sap\BIW\SYS\exe\run\dboraslib.dll' ...

B Library 'F:\usr\sap\BIW\SYS\exe\run\dboraslib.dll' loaded

B Version of 'F:\usr\sap\BIW\SYS\exe\run\dboraslib.dll' is "640.00", patchlevel (0.125)

B New connection 0 created

M sysno 00

M sid BIW

M systemid 560 (PC with Windows NT)

M relno 6400

M patchlevel 0

M patchno 129

M intno 20020600

M make: multithreaded, ASCII

M pid 2536

M

M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 2536) [dpxxdisp.c 1158]

I MtxInit: -2 0 0

M DpSysAdmExtCreate: ABAP is active

M DpShMCreate: sizeof(wp_adm) 17392 (828)

M DpShMCreate: sizeof(tm_adm) 2379840 (11840)

M DpShMCreate: sizeof(wp_ca_adm) 18000 (60)

M DpShMCreate: sizeof(appc_ca_adm) 6000 (60)

M DpShMCreate: sizeof(comm_adm) 192000 (384)

M DpShMCreate: sizeof(vmc_adm) 0 (364)

M DpShMCreate: sizeof(wall_adm) (22440/34344/56/100)

M DpShMCreate: SHM_DP_ADM_KEY (addr: 05000040, size: 2676216)

M DpShMCreate: allocated sys_adm at 05000040

M DpShMCreate: allocated wp_adm at 050017D0

M DpShMCreate: allocated tm_adm_list at 05005BC0

M DpShMCreate: allocated tm_adm at 05005BE8

M DpShMCreate: allocated wp_ca_adm at 0524AC28

M DpShMCreate: allocated appc_ca_adm at 0524F278

M DpShMCreate: allocated comm_adm_list at 052509E8

M DpShMCreate: allocated comm_adm at 05250A00

M DpShMCreate: allocated vmc_adm_list at 0527F800

M DpShMCreate: system runs without vmc_adm

M DpShMCreate: allocated ca_info at 0527F828

M DpShMCreate: allocated wall_adm at 0527F830

X EmInit: MmSetImplementation( 2 ).

X <ES> client 0 initializing ....

X Using implementation flat

M <EsNT> Memory Reset disabled as NT default

X ES initialized.

M

M Tue Aug 25 16:03:18 2009

M calling db_connect ...

C Prepending F:\oracle\BIW\102 to Path.

C got NLS_LANG='AMERICAN_AMERICA.WE8DEC' from environment

C Client NLS settings: AMERICAN_AMERICA.WE8DEC

C Logon as OPS$-user to get SAPBIW's password

C Connecting as /@BIW on connection 0 (nls_hdl 0) ... (dbsl 640 310306)

C Nls CharacterSet NationalCharSet C EnvHp ErrHp ErrHpBatch

C 0 WE8DEC 1 04CDAFF8 094E23C4 094E1C4C

C Attaching to DB Server BIW (con_hdl=0,svchp=094E1B98,svrhp=04CE3454)

dev_disp

-

---

trc file: "dev_disp", trc level: 1, release: "640"

-

---

Tue Aug 25 16:03:06 2009

kernel runs with dp version 130(ext=102) (@(#) DPLIB-INT-VERSION-130)

length of sys_adm_ext is 312 bytes

sysno 00

sid BIW

systemid 560 (PC with Windows NT)

relno 6400

patchlevel 0

patchno 129

intno 20020600

make: multithreaded, ASCII

pid 2428

***LOG Q00=> DpSapEnvInit, DPStart (00 2428) [dpxxdisp.c 1098]

shared lib "dw_xml.dll" version 129 successfully loaded

shared lib "dw_xtc.dll" version 129 successfully loaded

shared lib "dw_stl.dll" version 129 successfully loaded

shared lib "dw_gui.dll" version 129 successfully loaded

shared lib "dw_mdm.dll" version 129 successfully loaded

Tue Aug 25 16:03:15 2009

• WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 9 seconds

***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 3893]

MtxInit: -2 0 0

DpSysAdmExtInit: ABAP is active

DpIPCInit2: start server >saphome_BIW_00 <

DpShMCreate: sizeof(wp_adm) 17392 (828)

DpShMCreate: sizeof(tm_adm) 2379840 (11840)

DpShMCreate: sizeof(wp_ca_adm) 18000 (60)

DpShMCreate: sizeof(appc_ca_adm) 6000 (60)

DpShMCreate: sizeof(comm_adm) 192000 (384)

DpShMCreate: sizeof(vmc_adm) 0 (364)

DpShMCreate: sizeof(wall_adm) (22440/34344/56/100)

DpShMCreate: SHM_DP_ADM_KEY (addr: 05240040, size: 2676216)

DpShMCreate: allocated sys_adm at 05240040

DpShMCreate: allocated wp_adm at 052417D0

DpShMCreate: allocated tm_adm_list at 05245BC0

DpShMCreate: allocated tm_adm at 05245BE8

DpShMCreate: allocated wp_ca_adm at 0548AC28

DpShMCreate: allocated appc_ca_adm at 0548F278

DpShMCreate: allocated comm_adm_list at 054909E8

DpShMCreate: allocated comm_adm at 05490A00

DpShMCreate: allocated vmc_adm_list at 054BF800

DpShMCreate: system runs without vmc_adm

DpShMCreate: allocated ca_info at 054BF828

DpShMCreate: allocated wall_adm at 054BF830

MBUF state OFF

Tue Aug 25 16:03:16 2009

EmInit: MmSetImplementation( 2 ).

<ES> client 0 initializing ....

<ES> InitFreeList

<ES> block size is 1024 kByte.

Using implementation flat

<EsNT> Memory Reset disabled as NT default

<ES> 2127 blocks reserved for free list.

ES initialized.

rdisp/http_min_wait_dia_wp : 1 -> 1

***LOG Q0K=> DpMsAttach, mscon ( saphome) [dpxxdisp.c 9915]

Tue Aug 25 16:03:17 2009

DpStartStopMsg: send start message (myname is >saphome_BIW_00 <)

DpStartStopMsg: start msg sent

CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.

CCMS: Initalizing shared memory of size 40000000 for monitoring segment.

Tue Aug 25 16:03:18 2009

CCMS: start to initalize 3.X shared alert area (first segment).

DpMsgAdmin: Set release to 6400, patchlevel 0

MBUF state PREPARED

MBUF component UP

DpMBufHwIdSet: set Hardware-ID

***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c 1025]

DpMsgAdmin: Set patchno for this platform to 129

Release check o.K.

thanks and regard

sanjeev

[markus_doehr2]

> C Prepending F:\oracle\BIW\102 to Path.

> C got NLS_LANG='AMERICAN_AMERICA.WE8DEC' from environment

> C Client NLS settings: AMERICAN_AMERICA.WE8DEC

> C Logon as OPS$-user to get SAPBIW's password

> C Connecting as /@BIW on connection 0 (nls_hdl 0) ... (dbsl 640 310306)

> C Nls CharacterSet NationalCharSet C EnvHp ErrHp ErrHpBatch

> C 0 WE8DEC 1 04CDAFF8 094E23C4 094E1C4C

> C Attaching to DB Server BIW (con_hdl=0,svchp=094E1B98,svrhp=04CE3454)

There seems to be an issue with your database. Is it started properly?

can you do a "select * from v$instance" if you logon using "sqlplus "/ as sysdba"?

Markus

[Former Member]

hi markus,

there's no issue with the database as it is in open

sql> select status from v$instance;

status-open

thanks

sanjeev

[markus_doehr2]

you have a local firewall/virusscanner? Is your listener running?

No SAP application can connect to the database...

Markus

[Former Member]

hi,'

listner service is up and running lsnrctl status ending successfully.

no firewall attached to the network. if windows fiarewall is making

any trouble i will have to chack.

Sanjeev

[Former Member]

thnaks markus

for having valuable time of yours. windows firewall service is not active.plz tell me

a. BIW 3.1 kernel ersion 620 patch level 499. which kernel i should take in 640 ?

b. During the kernel upgrade do i need any change in profile or anything?

THANKS ALOT

sanjeev

[markus_doehr2]

> for having valuable time of yours. windows firewall service is not active.plz tell me

> a. BIW 3.1 kernel ersion 620 patch level 499. which kernel i should take in 640 ?

The newest kernel.

> b. During the kernel upgrade do i need any change in profile or anything?

Check

Note 664679 - Installing 6.40 kernel in SAP WEB AS 6.10/6.20

Markus

[Former Member]

thanks

case closed

Sanjev

[markus_doehr2]

> During upgrade of BIW 3.1 i needed to upgrade kernel version from 620 to 640 after replacment

> i am getting "dispatcher running but dialog queue information not available". i tried different kernel

> but same result.Even when i try R3TRANS - D it hangs without giving any result. I tried to revert

> back to old kernel level but no benifit.

> I also kept eye on change directory structure while kernel upgrade.

Did you re-register the instance with sapstartsrv?

Markus

[Former Member]

thanks

i register the service with sapstartsrv.exe.

sanjeev

[markus_doehr2]

you may check the patchlevel of your kernel, there were some issues in the past.

Note 877795 - Problems w/ sapstartsrv as of Release 7.00 & 6.40 patch 169

Markus