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External Catalog Call Structures

We are on SRM 4.0 and integrated ITS. We are using the standard call structure for external catalogs which opens in a new window. However, this is causing grief with our users because they tend to stay in the catalogs too long and eventually timeout of SRM. Our current timeout is set to 30 minutes. Therefore, when they go to the catalogs, SRM sits idle. When they checkout of the catalog to bring the items over into SRM, they will get a timeout message.

I would like to have the catalog open in the same window as SRM. I understand this is done through integrated call structure.

However, when I select my items from the catalog and check out, I'm not brought back into my shopping cart. Another window opens with the look of external ITS.

Is there something I need to do with the call structure so that the items are added back to my shopping cart?

Are there other options so that users do not timeout of SRM? If SRM is sitting idle, can a message popup letting the user know their session will timeout soon unless they check out of the catalogs?

Former Member

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