Changing default due date

[former_member185171]

Hi,

I am pretty new in CRM, so this might sound a rather basic question.

We would like to change the default due date of a transaction type SLFN (SRV_CUST_END) from "Start + 3 days" into a constant ('31/12/9999").

Can anyone tell me what transactions (customizing, ...) or functions I have to use to obtain this?

Thanks a lot.

Kris

[Former Member · Accepted solution]

Hi,

First, for the message type you use, find the date profile , if you use SLFN it is probably SLFN_HEADER.

You then need to tweak your date profile.

To do so go to customizing -> SAP solution manager / scenario specific setting / service desk / service desk / date profile / define date profile.

find your profile (from above) and click 'date rules' on the left.

add a new entry (new date rule) - the entry to add is UBB0015 - unlimited.

then double click date type (on the left). Select the date type SRV_CUST_END and click the detail (loop) icon.

About a third into the screen, change the date rule from SRV0002 (start + 3 days) to UBb0015.

create a new message, the customer end date will now be 31.12.9999.

Hope it helps.