Repair quotation

[pratik_mahendra]

Hello,

I am trying to create replacement process using Repair order concept. I need your help in understanding the standard process to use Repair procedure 0002 (replacement). How is 0002 procedure used and which scenario is it used.

[Former Member]

Hi V,

Follow the link :

http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDSLSOASCO/SDSLSOASCO.pdf

In the above link goto page #: 43 where you will be able to see the flow diagram of the repair order process.

With regard to the replacement process, refer the flow diagram and in that, after Technical Check of the Product there are two options:

Option 1: To repair the product

Option 2 : To scrap the product, as there is no use in repairing it.

Option 2 further branches in to ways of handling A & B

Option A: To scrap the product and in turn giving credit memo to the customer

Option B: To scrap the product and send a replacement product to the customer.

Also there is a seperate case wherein the product that has come for repair if under warranty then replacement of the product is possible.

regards