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Help For CSN regarding CRM upgrdae

Can you give me some help regarding CSN : 0000476424?

The customer upgrades from CRM4.0 to CRM5.0

In the CRM 5.0 unplanned and planned CRM outages

results in subscriptions being deleted from the system.

He did not encountered a subscription deletion scenario in CRM 4.0

when the BASIS/CRM server was out of service.

I want to understand the behavior of the CRM RM, when CRM Backend drops down and in this moment subscription service checks the resources for changes.

What i suppose is returned by the CRM RM is: NULL or com.sap.pct.crm.dam.utils.jca.DamJCAException

#1.5#001438C0B97D00BA0000000800001DD0000412D47A874399#1146603704911#com.sap.portal.crmdamrm_logger#sap.com/irj#com.sap.portal.crmdamrm_logger#Guest#2##ustca191.kcc.com_QGP_102176750#Guest#7e23d220d8e811da90cf001438c0b97d#Thread[com.sapportals.wcm.notificator.sender,5,system]##0#0#Error#1#/System/Server#Java###...DamRepositoryManager.lookup(IRid rid) Unknown exception caught:

[EXCEPTION]

#1#com.sapportals.portal.prt.resource.ResourceException: Could not get Assetlist

at com.sap.pct.crm.dam.repository.manager.backend.jcaconnector.DamJCAConnector.getAssets(DamJCAConnector.java:247)

at com.sap.pct.crm.dam.repository.manager.backend.DamBackend.lookupAssets(DamBackend.java:280)

at com.sap.pct.crm.dam.repository.manager.backend.DamBackend.lookupRids(DamBackend.java:409)

at com.sap.pct.crm.dam.repository.manager.backend.DamBackend.lookupRid(DamBackend.java:262)

at com.sap.pct.crm.dam.repository.manager.DamRepositoryManager.lookup(DamRepositoryManager.java:167)

at com.sapportals.wcm.repository.RMAdapter.getResource(RMAdapter.java:200)

at com.sapportals.wcm.repository.runtime.CmAdapter.findResource(CmAdapter.java:1349)

at com.sapportals.wcm.repository.runtime.CmAdapter.findManagerAndResource(CmAdapter.java:1322)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResourceImpl(CmAdapter.java:979)

at com.sapportals.wcm.repository.runtime.CmAdapter.getResource(CmAdapter.java:192)

at com.sapportals.wcm.repository.service.subscription.wcm.SubscriptionResourceItem.toResource(SubscriptionResourceItem.java:232)

at com.sapportals.wcm.repository.service.subscription.wcm.SubscriptionBundledNotification.createElementAttributes(SubscriptionBundledNotification.java:833)

at com.sapportals.wcm.repository.service.subscription.wcm.SubscriptionBundledNotification.createFinalDocument(SubscriptionBundledNotification.java:767)

at com.sapportals.wcm.repository.service.subscription.wcm.SubscriptionBundledNotification.createMessage(SubscriptionBundledNotification.java:1125)

at com.sapportals.wcm.repository.service.subscription.wcm.SubscriptionBundledNotification.getContent(SubscriptionBundledNotification.java:1322)

at com.sapportals.wcm.service.notificator.wcm.NotificatorService$Sender.run(NotificatorService.java:636)

at java.lang.Thread.run(Thread.java:534)

Caused by: com.sap.pct.crm.dam.utils.jca.DamJCAException: Exception in executing backendquery CRM_DAM_RM_GET_LOIOS

at com.sap.pct.crm.dam.repository.manager.backend.jcaconnector.DamRMModules.callGetAssets(DamRMModules.java:77)

at com.sap.pct.crm.dam.repository.manager.backend.jcaconnector.DamJCAConnector.getAssets(DamJCAConnector.java:241)

... 16 more

Caused by: com.sap.pct.crm.dam.utils.jca.DamJCAException: Exception in executing backendquery CRM_DAM_RM_GET_LOIOS

at com.sap.pct.crm.dam.utils.jca.DamJCAObjects.execute(DamJCAObjects.java:136)

at com.sap.pct.crm.dam.repository.manager.backend.jcaconnector.DamRMModules.callGetAssets(DamRMModules.java:71)

... 17 more

Caused by: com.sapportals.connector.execution.ExecutionException: Nested Exception. Failure to execute native function. Connection Failed: Nested Exception. Native connection to the back end system is broken.

at com.sapportals.connectors.SAPCFConnector.SAPConnectorException.getNewExecutionException(SAPConnectorException.java:116)

at com.sapportals.connectors.SAPCFConnector.execution.functions.SAPCFConnectorInteraction.execute(SAPCFConnectorInteraction.java:524)

at com.sap.pct.crm.dam.utils.jca.DamJCAObjects.execute(DamJCAObjects.java:124)

... 18 more

Do you have any idea how we can prevent deletion of subscriptions in this case?

Thanks and Kind regards,

Chavdar

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