Documents required for service orders

[Former Member]

Dear All,

Once the service notification with service order is created, now technician is sent to the clients place to perform certain tasks.

However, technician need the materials to perform the task, material is being carried by technician ad later the customer is billed for the work (for the mateiral involved and the services rendered).

Query is what are the documents technician need to carry and how is this configured in SAP (steps involved).

Inputs regarding the domain scenerio will be of great help.

Awaiting for the valid inputs.

Thanks in advance and thanks.

Vijayashree

[Former Member · Accepted solution]

Dear Vijayashree,

Based on your thread , your business scenarios is purely ON-SITE service .

Your Technician may carry components which he requires and Might be PRT's Etc....

For this you need to Generates the Delivery and Post goods Issue and Billing (It depends on your Business Req).

After creating the Service order ,In Service order yo ucan List the components whihc he requires and By default system will creates the Reservation for that ,if it is External it generates the PR's.

Regards

raj.

[Former Member · Accepted solution]

Hi Vijayashree,

Plan the materials in the componet tab. Issue the material to the Engineer on Advanced shipment process (Consignment fillup), let him carry the material slip. After completing the Service issue the used materials against service order from Consignment stock of the Engineer.

Receive the unused material materials from the Engineer (Consignment Pickup).

Confirm the operations w r t Call reports / job sheets whihc is signed by the customer. Bill the Customer by RRB.

Above is the general process... you may deviate as per your business requirement.

Regards,

Babu

[Former Member]

issue closed